Refund Policy

Welcome to Al Hayaat LLC! We’re committed to providing you with products and services of the highest quality. However, we understand that there may be instances where you need to return a purchase. This Refund Policy outlines our procedures and guidelines to make the process as smooth as possible.

1. Eligibility for Refund

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain products may not be eligible for a refund due to hygiene reasons or if they are perishable goods.

2. Timeframe for Refund

You have 14 days to request a refund from the date of purchase.
After the 14 days period, unfortunately, we cannot offer you a refund or exchange.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team at info@alhayaat.com with your order details and reason for the refund request.
Our team will review your request and provide further instructions on how to proceed.
Depending on the circumstances, you may be asked to return the item to us.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Non-Refundable Items

Certain items are not eligible for refunds, including:
Gift cards
Downloadable software products
Perishable goods
Health and personal care items

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company, as there may be processing delays. If you’ve done all of this and still have not received your refund, please contact us at info@alhayaat.com.

If you have any questions about our Refund Policy, please contact us at info@alhayaat.com

10. Changes to this Policy

We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page.

Thank you for shopping at Al Hayaat LLC!